LEGAL REFERENCE

Our Terms Shape How You Play

When you open an account with prajurittoto, these terms define how we run the lobby, protect your funds, and keep play fair. Every section below covers your rights...

Account SecurityPayment TermsFair PlayDispute ResolutionAccount Closure

Tour the Lobby Read FAQ

Policy Overview & Jurisdiction

prajurittoto operates under the governance framework applicable to online gaming in supported regions of Indonesia. These terms are binding when you create an account and confirm acceptance during signup. We comply with local payment regulations for DANA, OVO, GoPay and QRIS transactions, and maintain clear audit trails for all account activity. Disputes are resolved through our support team first, then escalated to

independent arbitration if needed. Your account data is encrypted and stored securely. We reserve the right to suspend accounts that breach these terms or show signs of fraudulent activity.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

PLAYER SUPPORT

Questions About These Terms?

Team online

Live Chat

Our support team is available 24/7 in the account dashboard to clarify any clause, explain fee structures, or walk you through account policies.

Email Support

Send detailed questions to our compliance team and receive a full written response within 24 hours, with policy references included.

Account Help Center

Browse searchable terms summaries, payment policy guides, and account closure procedures inside your account menu.

REVIEW SIGNALS

Why Our Terms Matter

Transparent Fees

All withdrawal fees, deposit minimums, and transaction costs are listed before you confirm payment. No hidden charges appear after you fund.

Account Verification

We verify your identity and payment method on signup to prevent fraud, meet local regulations, and protect your funds from unauthorized access.

Encrypted Transactions

Every DANA, OVO, GoPay and QRIS transaction uses bank-grade SSL encryption. Your payment details never reach our servers unprotected.

Dispute Logging

If you contest a withdrawal or payout, we log your claim immediately and assign a reference number for tracking until resolution.

Audit Trail

Your complete account history—logins, deposits, bets, withdrawals—is stored and accessible to you for 24 months.

Independent Review

Our terms are reviewed annually by external compliance advisors to ensure alignment with Indonesian market standards and regulations.

BENCHMARKED

How Our Terms Align Across Pages

Account Terms

Consistent signup, verification and closure rules across all prajurittoto pages and marketing materials.

Payment Terms

DANA, OVO, GoPay and QRIS fees, minimums and processing times remain identical whether you read this page or in-account docs.

Bonus Terms

Any promotional offer you see in the lobby is governed by the specific promo terms linked in the offer card.

Responsible Account Use

Account restrictions, betting limits and suspension policies are defined once and applied uniformly across all user segments.

Dispute Process

All players follow the same escalation path: support chat, email, then independent arbitration if unresolved.

Data Retention

Account records, transaction history and personal data follow the same retention schedule outlined in our privacy policy.

Term Updates

We notify you by email and in-app message 30 days before any material change to these terms takes effect.

SERVICE CONTEXT

Key Account Commitments

Instant Verification Your identity check completes in minutes during signup. Once verified, you can fund your account and access the lobby without further delays.

Clear Withdrawal Rules We state exactly how long each withdrawal method takes, what fees apply, and whether daily limits exist before you request a payout.

No Surprise Holds Funds are released on the published schedule. If we ever need to investigate a transaction, we notify you in writing within 48 hours.

Account Recovery If you forget your password or suspect unauthorized access, our support team resets your account and reviews activity logs with you.

Bonus Claim Clarity Every promotional offer shows the exact playthrough requirement, game eligibility, and expiry date before you opt in.

Closure Confirmation When you request to close your account, we confirm it in writing, settle any pending balance, and archive your data per policy.

Terms & Conditions FAQ

Your account remains active and secure. We do not close inactive accounts. Your funds stay intact. However, if you suspect your account has been accessed without your consent, contact our support team immediately to review the activity log.

Yes. You can update your registered payment method (DANA, OVO, GoPay or QRIS) in your account settings at any time. Future deposits and withdrawals will use the new method. Existing balance remains untouched.

Withdrawal limits depend on your account verification status and payment method. Once fully verified, most accounts can withdraw up to your daily or monthly limit listed in the Cashier. Contact support to request a limit review.

If you contact us to dispute a withdrawal you initiated, we'll ask for proof. False dispute claims may result in account review or temporary restrictions. Always double-check transactions before confirming.

We retain closed account records, transaction history and personal data for 24 months after closure. You can request a data export within that window. After 24 months, records are securely deleted unless legal holds apply.

No. One person may hold only one active account. Multi-accounting violates our terms and may result in account suspension and fund forfeiture. Each account must be verified with unique identity documents.

Withdrawal fees vary by method and amount. Your exact fee is shown in the Cashier before you confirm withdrawal. QRIS and GoPay fees are typically lower for amounts under Rp 5 million. Check Cashier for current rates.